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Support

Support

Need help with a Studio Eucalipto Shopify app? We are here to help.

Start In The App

The easiest way to get help is to open the app in Shopify and send a message through the in-app support chat. It helps us understand which app you are using and follow up with the right context.

What We Can Help With

  • App access, setup, and Shopify installation issues.
  • Exports, reports, summaries, and payout-related questions.
  • Product, inventory, B2B, marketplace, and sync workflows.
  • Billing, plans, trials, upgrades, and cancellations.
  • Unexpected errors, missing data, or confusing app states.

What To Include

  • The app name.
  • Your Shopify shop domain.
  • The email address we should reply to.
  • The page or feature you were using.
  • What you expected to happen.
  • What happened instead.

Response Time

We aim to reply as quickly as possible. For most support requests, expect a response within 1 to 2 business days.

Email Support

You can also reach us at .

Business Details

Studio Eucalipto is operated by Atlas Neon SRLS, Lucca, Italy, VAT / Registration Number IT02753470463.